Lean IT - 8 types of waste

Purchase Process Management package

 

 

1

Waste Element

 

Defects

 

Examples

 
Unauthorized system and application changes.
Substandard project execution.

Business Outcome

 

Poor customer service, increased costs.

2

Overproduction (Over provisioning)

Unnecessary delivery of low-value applications and services

Business and IT misalignment, Increased costs and overheads: energy, data center space, maintenance.

3

Waiting

Slow application response times.
Manual service escalation procedures.

Lost revenue, poor customer service, reduced productivity.

4

Non-Value Added Processing

Reporting technology metrics to business managers.

Miscommunication.

5

Transportation

Physical software, security and compliance audits.

Higher capital and operational expenses.

6

Inventory (Excess)

Server sprawl, underutilized hardware.
Multiple repositories to handle risks and control.
Benched application development teams.

Increased costs: data center, energy; lost productivity.

7

Motion (Excess)

Fire-fighting repeat problems within the IT infrastructure and applications.

Lost productivity.

8

Employee Knowledge (Unused)

Failing to capture ideas/innovation.
Knowledge and experience retention issues.
Employees spend time on repetitive or mundane tasks.

Talent leakage, low job satisfaction, increased support and maintenance costs.

Last modified onWednesday, 01 April 2015 07:43
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