Nikhil Aditya Rao

Nikhil Aditya Rao

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Release Management: Automation

An application release involves the deployment of an entire application or its components/modules to production,ready to be used by end customers. The completion of this process is a significant milestone for any business.

Today’s applications typically contain hundreds to thousands, of components for application servers, databases, web servers, messaging middleware, and authorization services. Each component must be installed and configured correctly to work with the versions of every other component making up the application baseline. Coupled with this complexity is the ever increasing volume of application releases.

Change Management Process Maturity

  By Nikhil Aditya Rao  Abstract: Maturity of an organization’s can be gauged by the ways it can be assessed. This Whitepaper provides an format to measure and assess the organizations change management capabilities and requirement to mature, The 5 Maturity Level/s is as defined. Rate each Sub processes as per the assessed levels. As part of presentation, it is viable to plot radar chart for graphical representation. The Maturity assessment is as per the Change Lifecycle phases and should be incorporated as per the Lifecycle phase for easy optimization.

Configuration Management System - Strategy & Planning

Nikhil Aditya Rao .ITIL V3 Expert .

 Abstract: The Configuration Management System enables the definition and control of the components of services and infrastructure, and the maintenance of accurate configuration information about the historical, planned and current state of services and infrastructure. Federated Configuration Management is at the core of IT Service Management processes, such as Incident, Problem, and Change Management. Conceptual items such as services and applications as well as actual items such as servers, routers and storage devices can be represented as Configuration Items (CIs). Each ticket such as an Incident, RFC,or Problem is associated with one or more CIs. When an issue is reported the technician can search for other issues and changes opened for the same CI. In this paper, key considerations for designing and implementing Configuration Management are summarized. Some important policies, roles, RACI Matrix and leveraging technologies proposed in this paper will be valuable guidelines for IT Service Management practitioners.

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