Configuration Management Metrics

Configuration Management Activate This Model (Enter Yes or No)? Yes        
                     
Operational Metrics     Possible Metric Sources        
  Total Number of CIs in CMDB 1   CMDB Reports          
  Number of CIs Audited 1   CMDB Audit Reports          
  Number of CI Errors Discovered 1   Discovery and CMDB Audit Reports      
  Configuration Management Tooling Support Level 1.0   CMMI Tool Ratings or Tool Surveys      
  Configuration Management Process Maturity 1.0   Process Assessment Results        
  Number of CI Changes 1   CMDB Reports          
  Number of CI Changes Without Corresponding RFC 1   Discovery and Change Mgt System      
  Number of Incidents Related To Inaccurate CI Information 1   Incident Mgt System          
  Number of Change Failures Related To Inaccurate CI Information 1   Change Mgt System          
  Number of Services Operating With Incomplete CI Information 1   Service Catalog and CMDB Reports      
  Number Of Services In Service Catalog 1   Service Catalog          
  Number of CIs Without Assigned Ownership 1   CMDB Reports          
                     
Tolerance Levels Target Level Warning Level          
  CMDB Accuracy Ratio 90.0%   80.0%            
  Number of Incidents Related To Inaccurate CI Information 1   2            
  Number of Change Failures Related To Inaccurate CI Information 1   2            
  Configuration Management Tooling Support Level 2.0   1.0            
  Configuration Management Process Maturity 2.0   1.0            
  CMDB Completeness Ratio 90.0%   80.0%            
  CI Ownership Rate 90.0%   80.0%            
                     
Key Performance Indicators (KPIs)     Question To Be Answered      
  CMDB Accuracy Ratio 0.0%   How accurate is informantion in the CMDB?      
  Number of Incidents Related To Inaccurate CI Information 1   How many incidents were related to inaccurate configuration information?
  Number of Change Failures Related To Inaccurate CI Information 1   How many changes failed due to inaccurate configuration information?
  Configuration Management Tooling Support Level 1.0   How well does our current tool set support Configuration Management activities?
  Configuration Management Process Maturity 1.0   How good are our Configuration Management practices?    
  CMDB Completeness Ratio 0.0%   How complete is our configuration information?    
  CI Ownership Rate 0.0%   How much of our infrastructure has no assigned ownership?  
                     
Critical Success Factors Target Level              
  Control Information About The IT Infrastructure Low   1 1 1 0 3    
  Support Delivery Of Quality IT Services Low   1 1 1 0 3    
                     
                     
    Configuration Management Impact Analysis    
                     
                Add Results To Dashboard?
                     
      Customer   Capability   Operational   Financial  
      None   Low   Low   None  
                     
      0.0   3.0   3.0   0.0  
      1   1   1   1  
                     
        None
 
Legal Exposure
        None   Service Outages
        High   Rework
        High   Waste
        None   Delayed Solutions
        None   Slow Operational Processes
        High   Security Breaches
        High   Inaccurate Information
        None   Slow Turnaround Times
        None   Unexpected Costs
        None   Higher or escalating costs
        None   Low Employee Morale
        None   Slow Response To Business Needs And Changes
        None   Unwanted PR Exposure
        None   Dissatisfied Customers
        None   Dissatisfied Suppliers
        None   Inability to scale
        None   Fines and Penalties
        High   High Levels Of Non-Value Labor
        None   Loss of Market Share
        None   Loss of Revenue/Sales
Back to top