Release Management KPI

Release Management Activate This Model (Enter Yes or No)? Yes        
                     
Operational Metrics     Possible Metric Sources        
  Total Releases In Pipeline 1   Release Management System        
  Total Releases Implemented 1   Release Management System        
  Number Of Failed Releases 1   Release Management System        
  Number of Releases Rescheduled 1   Release Management System        
  Average Process Time Per Release 1   Release Management System        
  Number of Releases Resulting In Incidents 1   Incident Management System        
  Release Management Tooling Support Level 1.0   CMMI Tool Ratings or Tool Surveys      
  Release Management Process Maturity 1.0   Process Assessment Results        
  Total Available Labor Hours To Implement Releases 1   Staffing Reports          
  Total Labor Hours Spent Implementing Releases 1   Labor Reports          
  Number of Known Release Errors In Production 1   Release Management System        
  Number of Releases Withdrawn 1   Release Management System        
                     
Tolerance Levels Target Level Warning Level          
  Release Efficiency Rate 90.0%   80.0%            
  Release Success Rate 90.0%   80.0%            
  Release Reschedule Rate 1.0%   2.0%            
  Release Defect Rate 1.0%   2.0%            
  Release Labor Utilization 80.0%   90.0%            
  Release Management Tooling Support Level 2.0   1.0            
  Release Management Process Maturity Level 2.0   1.0            
  Number of Known Release Errors In Production 2   1            
  Release Withdraw Rate 1.0%   2.0%            
  Release Labor Waste Rate 1.0%   2.0%            
                     
Key Performance Indicators (KPIs)     Question To Be Answered      
  Release Efficiency Rate 100.0%   How efficient are we at handling releases?      
  Release Success Rate 0.0%   How successful are we at implementing releases?    
  Release Reschedule Rate 100.0%   How well do we implement releases on schedule?    
  Release Defect Rate 100.0%   What percentage of releases caused incidents?    
  Release Labor Utilization 100.0%   How much labor capacity was spent handling releases?    
  Release Management Tooling Support Level 1.0   How well does our current tool set support Release Management activities?
  Release Management Process Maturity Level 1.0   How good our our Release Management practices?    
  Number of Known Release Errors In Production 1   How good is the quality of releases put into production?    
  Release Withdraw Rate 100.0%   What percent of releases never go into production?    
  Release Labor Waste Rate 300.0%   What percent of release labor is wasted?      
                     
Critical Success Factors Target Level              
  Provide Repeatable Process For Rolling Out Releases Medium   1 1 0 0 2    
  Implement High Quality Releases Low   1 1 1 0 3    
  Implement Releases Efficiently And Effectively Low   1 1 1 0 3    
                     
                     
    Release Management Impact Analysis      
                     
                Add Results To Dashboard?
                     
      Customer   Capability   Operational   Financial  
      Low   Low   Medium   None  
                     
      3.0   3.0   5.0   0.0  
      1   1   2   1  
                     
        None
 
Legal Exposure
        High   Service Outages
        Medium   Rework
        High   Waste
        High   Delayed Solutions
        Medium   Slow Operational Processes
        High   Security Breaches
        High   Inaccurate Information
        High   Slow Turnaround Times
        None   Unexpected Costs
        Medium   Higher or escalating costs
        High   Low Employee Morale
        High   Slow Response To Business Needs And Changes
        None   Unwanted PR Exposure
        High   Dissatisfied Customers
        Medium   Dissatisfied Suppliers
        Medium   Inability to scale
        High   Fines and Penalties
        Medium   High Levels Of Non-Value Labor
        High   Loss of Market Share
        High   Loss of Revenue/Sales
Last modified onSaturday, 04 April 2015 10:56
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